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Reservation policy

 

  1. The table is available for 2.5 hours from the reservation time unless otherwise agreed. Late arrival does not extend the reserved table time.

  2. Unfortunately, gluten-free and dairy-free menus are not available.

  3. We are happy to accommodate pregnancy-related dietary requirements when communicated during the booking process.

  4. Please inform us of any allergies during the booking process. We are unable to accommodate menu changes on the day of your reservation.

  5. A vegetarian version of our tasting menu is available upon advance request. Please mention this preference in the notes when making your reservation, as we are unable to accommodate vegetarian requests made on the day of your visit. Classic and vegetarian menus may be combined within the same reservation.

  6. Please arrive on time. Your table will be held for 15 minutes after the reserved time before being considered a no-show and subject to cancellation. If you are running late, please contact us as soon as possible and we will do our best to accommodate you.

  7. Reservations may be rescheduled up to 48 hours before the reservation time without forfeiting the dining ticket.

  8. Changes to dietary requirements for transferred dining tickets can only be accepted up to 48 hours before the reservation. After this time, the original dietary requests will remain in place.

  9. A corkage fee of €70 per bottle applies to all wines not purchased from Criss Studio.

  10. All guests must be 18 years of age or older.

  11. Pets are not permitted.

  12. Guests are responsible for any damages caused during their visit.

  13. For reservations of five guests or more, bookings are confirmed upon request via email so that we can prepare the experience accordingly. For these reservations, we kindly ask for a Group Dining Commitment of €150 per guest. This is not a fixed package; all food and beverages ordered during the visit count toward the commitment. Any amount prepaid for the menu or selected additions is included in the €150 commitment.

  14. Your upfront payment covers the tasting menu or set menu. If supplements were selected during booking, such as a wine pairing or other additions, these may already be included in the upfront charge. Any additional food, beverages, or extras ordered during the experience will be charged after dinner.

  15. Please refrain from wearing strong perfumes or scents.

  16. Phone calls are not permitted during dinner. In case of an urgent call, please leave the dining room before taking it.

  17. Smoking breaks are possible; however, smoking and vaping are not permitted inside the restaurant or in our outdoor area. Please be considerate of other guests when returning to the dining room and avoid bringing strong smoke or other scents into the space. Smoking breaks may also affect the pacing and flow of the dining experience.

  18. Outside food and beverages are not permitted unless agreed upon in advance.

Cancellation policy

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  1. Once a reservation is confirmed, it is considered a Dining Ticket.

  2. Dining Tickets are non-refundable but may be transferred to another person at any time.

  3. Reservations may be rescheduled up to 48 hours before the reservation time.

  4. A reservation may be rescheduled a maximum of two times. Any further request to reschedule will be treated as a cancellation, and the Dining Ticket will be forfeited.

  5. Cancellations made less than 48 hours before the reservation time, as well as no-shows, will result in the Dining Ticket being forfeited. No refund or rescheduling will be possible.

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